Supply & Purchase Terms

Product Information

The colour, texture and composition of fabric may vary from that of the swatch or the products displayed in-store or on our website due to dye lot variations and upholstery processes.

The following may occur in leather products:

  • Dye lots may vary
  • Colour variations may occur due to multiple hides required to make up the product
  • Marks, tick bite scars, scratches, stretch marks and scuff marks are characteristic of full grain leather and are therefore not defects. Prominent brand marks may also be visible and are not considered defects. Solid timber products may have natural markings, cracks and colour variations due to the nature of the product; these are the characteristics of a natural product and not defects or signs of damage.

Some products are made from reclaimed and/or recycled materials and will, therefore, have markings, colour variations, scratches and dents.

Certain types of timber should not be placed on carpets due to the natural moisture content of the product, it must be allowed to “breathe” if these precautions are not followed it may be hazardous to the carpet.

Special Orders

The customer will be provided with a quotation for all made to order products. It is the customer’s responsibility to verify the correctness of all information on the quotation before YSD places an order. The customer’s signature on the quotation will confirm the order is accepted.

No special orders will be subject to return, exchange or refund. A deposit of 50% in advance is required on all special orders, which is subject to forfeiture if the order is cancelled at any time.

The balance is payable before delivery. Lead time for special orders depends on the product and order size. The anticipated lead time will be stated on the invoice and discussed with the client. YSD will inform the customer of any delays or changes in delivery dates.

Warranty

YSD will only be liable to honour a warranty if:

  • The defect existed at the time of delivery
  • The defect did not arise due to normal wear and tear or misuse/abuse by the customer
  • The customer complied with the care instructions and maintenance
  • The customer provides the original invoice of purchase
  • The product is used for the purpose intended

Upholstered Furniture Warranty

Upholstered furniture frame is warranted from the date of delivery. The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use.

Warranties do not apply to:

  1. Defects or damage arising from negligence, abuse or misuse, including improper maintenance such as exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed. If the products is made for contract use it is the clients responsibility to indicate the intended use.
  2. Extreme use is considered damage caused by more than normal wear and tear this includes:
    • Chemical Spills
    • Paint Spills
    • Fluids
    • Incorrect cleaning
    • Placing furniture outdoors in direct sunlight or close to an open heat source.

Timber Warranty

No Warranty

Limitation of Liability

YSD will only be liable for damages that may be suffered by the customer as a result of gross negligence or a willful or intentional act or omission on the part of YSD

Exchanges and Returns

YSD is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase.

No special orders will be subject to exchange/return/refund. Should the customer change their mind about a purchase but the product is unflawed or undamaged YSD is not obliged to accept the return.

Refunds

No Refunds

Deliveries

The customer will be charged for the cost of delivery which will be reflected on the invoice. YSD will contact the customer to arrange delivery on any weekday between 09h00 and 16h00. No deliveries will be made during weekends or on public holidays.

Circumstances that are unforeseen or beyond YSDs control may result in changes to the agreed delivery date and time of which the customer will be informed and alternative arrangements will be made for delivery of the goods.

The customer is required to inspect products on delivery to ensure delivered products are in good condition. (No damages and or correct specifications)
The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery.

The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.

Collections

The customer or person collecting the product must produce the original invoice in order for YSD to release the product. Unless indicated on the collection note it is deemed that the product has been collected and received in good condition. YSD will not in any way be liable for damage that may occur after the products have been handed to the customer.

Conditions of Displayed Products

The product is sold to the customer in the specific condition in which it is and the customer agrees to accept the relevant product in that condition.
The colour, texture and composition of fabric may vary from that of the swatch or the products displayed in-store or on our website due to dye lot variations and upholstery processes.

The following may occur in leather products:

  • Dye lots vary
  • Colour variations may occur due to multiple hides required to make up the product
  • Marks, tick bite scars, scratches, stretch marks are characteristic of leather and are therefore not defects.
  • Prominent brand marks may also be visible and are not considered defects.
  • Solid timber products may have natural markings, cracks and colour variations due to the nature of the product
  • Some products are made from reclaimed and/or recycled materials and will, therefore, have markings, colour variations and scratches